UPDATE: Some DMV services back online with workaround

Update – Tuesday at 11:30 am:

The West Virginia Division of Motor Vehicles announced a workaround has been developed to allow DMV to resume processing Commercial Driver’s Licenses (CDL), driver’s licenses, instruction permits, and driver’s license reinstatement transactions.

DMV Commissioner Everett Frazier remarked, “We are grateful to the Office of Technology for continuing to work around-the-clock to find ways for us to resume services and process licensing transactions for our customers.  This has been a difficult week, and we apologize to the citizens of West Virginia for any inconvenience.”

DMV will continue to utilize workarounds for many of the vehicle services transactions, and work closely with the Office of Technology until all services are restored.

Please visit the DMV website at dmv.wv.gov and check the alert box before traveling to a regional office.

Original post:

The West Virginia Division of Motor Vehicles announced Monday that some services remain offline due to a system-wide mainframe outage. Customers are encouraged to visit the DMV website at dmv.wv.gov to check the up-to-date alert box before they visit a regional office or try the online services portal.

The West Virginia Office of Technology (WVOT) is continuing work to resolve a mainframe outage and has retained assistance from third-party vendors, Park Place Technologies, IBM, and Ensono. The vendors are working around the clock to repair the Mainframe hardware.

An update will be provided when services resume.

For additional updates and information, please visit the DMV website.

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