Demonstrating its commitment to exceeding customer expectations, Buckhannon Toyota has been certified in the J.D. Power 2018 Dealer of Excellence Program, which recognizes a select number of vehicle dealerships throughout the United States that provide exceptional customer service.

“This certification sets us apart, especially coming from such an authority as J.D. Power,” said Kip Cottrill, general manager at Buckhannon Toyota. “In one way or another, everyone in this dealership contributes to making our customers happy, and every member of our team shares in this achievement.”

Known for its “Voice of the Customer” research for 50 years, J.D. Power and, subsequently, its Dealer of Excellence Program help consumers identify leading retailers that will go the extra mile.