The City of Buckhannon is requesting proposals for an IT Firm

The City of Buckhannon is now taking applications for an Information Technology (IT) Firm.  IT Firms maintain and improve the technical systems of an organization to ensure all employees have the technology they need to complete their work and sustain the city’s important files and information and ensure that all systems remain safe and intact. In this capacity, the IT Firm will be responsible for supporting network databases and systems, updating system hardware and software, troubleshooting for system errors, and assisting city workers in supporting all data security and optimizations.

Proposals will be accepted in person or postmarked by midnight, February 14, 2025 at Buckhannon City Hall, 70 E Main St, Buckhannon, WV 26201.

Qualifications:

• License and certification to perform business in the State of West Virginia.
• Possess liability, error and omission insurance, and other practical insurances.

• Industry certification (MCSE), CompTIA A+, CompTIA Net+ certification, or other related IT professional certification; must meet all state-required licensure/certification. Preference given to candidates with the following: CASP, CEH, CISCO, CISSP, GSEC, GCIH, Sec+, Net+, A+, Cloud+, CCNA, CCNP, CCDP, CCDA, MCP, MCSA, MCSE, MCITP, MTA.
• Experience working with network and server management support.
• Up-to-date knowledge of new systems, information, software, hardware, and upgrades.

Responsibilities/Duties:

• Administer network and data security, including directory, group policy, firewalls, virus protection, and email security.

• Perform data backups to ensure all company-owned work is saved.
• Install and update network system improvements.
• Install and configure wireless networking equipment.
• Monitor servers, LAN/WAN, and Wi-Fi to ensure full coverage.
• Assist with the design, implementation, and support of new software and features.
• Evaluate connectivity issues, equipment, software, and hardware.
• Respond to IT issues: hardware maintenance, software, networking, etc.
• Provide helpdesk and technical support either by phone, remote access, or site visits.
• Oversee troubleshooting for system errors.
• Set up equipment for new users and employees.
• Consult with vendors and clients to integrate and update the City’s technology.
• Ensure system optimization for all technology resources
• Other duties as assigned by the City Administrator, Mayor, and City Council.

The successful Bidder shall adhere to the following  requirements:

1. The successful Bidder shall provide all services as described in Responsibilities/Duties. 
2. The successful Bidder shall perform tasks in a professional manner in accordance with industry-standard best practices. 
3. The successful Bidder shall furnish all labor, insurance, and certifications to complete the proposed work.
4. The successful Bidder shall be available to address legal and personnel issues that require IMMEDIATE attention.

The City reserves the right to reject any and all bids, to award the contract to other than the low bidder, and to waive any informality in bidding.   The City reserves the right to reject any all bids that are not in the best interest of the City.  In addition, the City also reserves the right to terminate the contract at any time due to noncompliance with the information contained in the Bid Package.

Honorable Robert N. Skinner, III
City of Buckhannon