City: Beware of telephone scam involving utility bills

BUCKHANNON – After receiving complaints from several customers, the City of Buckhannon is warning residents of a possible phone scam.

Buckhannon’s information coordinator and grant writer Callie Cronin Sams said the city received a few complaints late last week from customers reporting that a number identified as City Hall has called asking for credit card information.

“It would show up on their caller ID as the City of Buckhannon or city hall or something like that,” she explained. “But it sort of indicated maybe that it could have been us, but it definitely wasn’t us.”

Sams said the false caller is telling customers that they have an overdue utility bill and proceeding to ask for credit card information.

“We just wanted to put the word out that we definitely will not call you and ask for your credit card information,” she said. “If you have a past due bill, you may receive a call from city hall saying that you have a past due bill and please either come into city hall or call in or pay online. But we will never call directly and ask for your credit card information.”

Sams stressed, “Please, if there’s any doubt, don’t just give that information out.”

Amby Jenkins, the city’s financial director, noted a similar phone scam happened roughly three years.

“I thought it would just be a good idea to get the word out in general that we will never ask for credit card information over the phone so that if this were to happen again from a different scammer, people would kind of have that information already hopefully.”

Customers with concerns about their bill can inquire about billing status or pay a bill, by calling 304-472-1430. To pay your bill online, go to http://buckhannonwv.org/pay-utility-bills/. To pay via phone directly, call 1-866-933-4026 for the automated billing system.

Share on facebook
Share on twitter
Share on print
Share on email

Popular Posts

BUCKHANNON – An Upshur County man who allegedly left the scene of a Stony Run Road wreck because he had a suspended driver’s license due to several prior DUI convictions was arrested Thursday. A capias had been issued for Daniel […]

This content is available exclusively to My Buckhannon premium members. Join today and unlock unlimited access to all our content, including local news stories, photo galleries, community columns and much more.

BUCKHANNON – The Rock Cave Family Dollar store is expanding into a combination Family Dollar and Dollar Tree grocery and convenience store location. The Upshur County Commission on Thursday signed a welcome letter for the expansion of the Rock Cave […]

This content is available exclusively to My Buckhannon premium members. Join today and unlock unlimited access to all our content, including local news stories, photo galleries, community columns and much more.

BUCKHANNON – An Upshur County man was arrested Tuesday after officers allegedly found 7.64 grams of methamphetamine in a stolen vehicle he was sitting inside. Clarence B. Collins, 53, of Buckhannon, was arrested for possession with intent to deliver methamphetamine, […]

This content is available exclusively to My Buckhannon premium members. Join today and unlock unlimited access to all our content, including local news stories, photo galleries, community columns and much more.

The Latest from My Buckhannon

WESTON, W.Va. – Respiratory Therapist, Diane Ocheltree, is retiring from Mon Health Stonewall Jackson Memorial Hospital (SJMH) after 43 years of service. Diane has been...
BUCKHANNON – An Upshur County man was arrested Tuesday after officers allegedly found 7.64 grams of methamphetamine in a stolen vehicle he was sitting inside....
BUCKHANNON – Traffic congestion, light pollution and lower property values emerged as some of the many concerns of more than a dozen city residents who...
CHARLESTON, W.Va. – The following events happened on these dates in West Virginia history. To read more, go to e-WV: The West Virginia Encyclopedia at...
The West Virginia Department of Health and Human Resources announced Sunday that 370 new cases of COVID-19 have been identified in the Mountain State. The...
A first-generation college student who aspires to become a physician-researcher, will use her role as West Virginia University’s 2021 Newman Civic Fellow to undertake a...
GLENVILLE, W.Va. – The Glenville State College Players will present a reader’s theatre version of Arthur Miller’s All My Sons on Thursday, April 22, Friday,...
BUCKHANNON – An Upshur County man who allegedly left the scene of a Stony Run Road wreck because he had a suspended driver’s license due...
SOUTH CHARLESTON, W.Va. – The West Virginia Division of Natural Resources recently announced the winners of this year’s Gold Rush Giveaway. The Gold Rush event...
For the past decade, hope has been in short supply for many southern West Virginians. The Mountain State has led the nation in drug overdoses,...

(Please wait while we load more stories…)