WVU Medicine Urgent Care offering video visits

MORGANTOWN, W.Va. – To help lessen the spread of COVID-19, all WVU Medicine Urgent Care locations are now offering virtual video visits at no cost for adults and children ages 5 and up.

WVU Medicine Urgent Care locations include those in Charles Town, Fairmont, Inwood, Morgantown (Evansdale and Suncrest), Parkersburg, and Spring Mills in West Virginia; Marietta, Ohio; and Grantsville and McHenry in Maryland.

Adults and children ages 5 and up can video chat with an Urgent Care provider via a smartphone or webcam-equipped computer from 8 a.m. to 8 p.m. Monday through Friday and from 10 a.m. to 4 p.m. on Saturday. This service is for patients who have minor medical conditions and not for emergencies. Those with emergencies should call 911 or go to the nearest emergency care location.

Patients must be physically located within the state of West Virginia at the time of treatment, due to licensure regulations. Until May 15, 2020, WVU Medicinewill waive all personal pay fees, including deductibles and co-payments.

Video Urgent Care visits are not intended to replace routine appointments with regular providers for needs such as annual physicals. A referral is not needed to see a virtual Urgent Care provider.

With virtual urgent care, adults and children can:

  • receive an examination, diagnosis, and treatment from a WVU Medicine provider
  • be treated for a variety of minor medical concerns, such as cough, sore throat, rash, allergies, and pink eye
  • receive an after-visit summary containing a care plan and any follow-up instructions, including referrals for a specialist visit or diagnostic imaging
  • have WVU Medicine Urgent Care notify their primary care physician to contact them about their visit
  • have prescriptions recommended by their virtual Urgent Care provider sent to the pharmacy of their choice

Video visits can be scheduled through a patient’s MyWVUChart account. In order to complete the video visit by smartphone or tablet, which is the preferred method, the MyChart app must be installed prior to the scheduled appointment, and the patient must have access to a good internet connection or 3G/4G network.

To complete a video visit through a computer, patients must ensure their computers have a working web camera, microphone, speakers, and high-speed internet connection. 

Video visits can be completed by following the steps listed here.

Those experiencing flu-like symptoms should call 304-598-6000 option 4. 

For a more detailed list of conditions that can be treated with a video visit, click here.

For more information on video visits, go to WVUMedicine.org/Virtual

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