DMV update: Some services remain temporarily offline due to ‘mainframe outage’

Community Bulletin

Hank Ellis Insurance Agency in Buckhannon is urging drivers to ask about an auto insurance rate lock — a way to hold a rate steady as premiums climb. The independent Erie agency, owner-operated since 2006, writes auto, home, life and commercial coverage. Read more →

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CHARLESTON — The West Virginia Division of Motor Vehicles announced today that some services remain offline due to a system-wide mainframe outage.

Customers are encouraged to visit the DMV website at dmv.wv.gov to check the up-to-date alert box before they visit a regional office or try the online services portal. The West Virginia Office of Technology (WVOT) is continuing work to resolve a mainframe outage and has retained assistance from third-party vendors, Park Place Technologies, IBM, and Ensono.

The vendors are working around the clock to repair the Mainframe hardware.

An update will be provided when services resume. For additional updates and information, please visit the DMV website.

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